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Right of withdrawal

The Customer is entitled to withdraw from the purchase contract concluded with For Friends Only, without having to specify the reasons for doing so, within 14 days of receipt of the relevant goods (pursuant to Article 52 of Legislative Decree no. 206/2005).

In case of cancellation you will be charged only for standard shipping costs as indicated in the Conditions of Sale.

 

Returned Products
Returned products are always free of charge.

The return process begins only after the Customer has submitted a request to return nonconforming, defective or damaged products.

In order to withdraw from the contract you will have to fill out the form, attach a picture of the good attesting the non-compliance, sign it and send them by mail, fax or e-mail, informing For Friends Only srl about your decision.

Only in case of non-compliant product, any payment done in our favor will be refunded, including delivery costs (with the exception of any extra charge deriving from a possible different delivery option you may have chosen, compared to the less expensive standard one that we offer), within 14 days since the day we will receive back the good.

The said refunds will be done by the same mean of payment you used at the beginning of the transaction.