General Terms and Conditions of Sale


This document contains the general terms and conditions governing the purchase of products and services from the website (the "Website").

For Friends Only S.r.l., a limited liability company whose registered office is in Rome, Via Giovanni Pacini n. 23, VAT registration number 13089871001  signed in the Register of Companies of Roma n. REA 326156 (hereinafter FFO) It has created the website dedicated to online sales of selected products of handicrafts (hereinafter the "Products " )

Scope of agreement

These General Conditions of Sale regulate the offer and sale of products on the Website. Using the Website, Users agree to these Conditions of Sale; FFO for this reason invites all users to read them carefully.

These General Terms and Conditions may at any time be updated and / or amended by the FFO. Any changes will be notified to Members via email as soon as adopted and will be binding from the moment of their publication, so you should regularly access the page of the general conditions.

In the event that the user does not agree, in whole or in part, with these Terms and Conditions, please do not access and use the Site Web .


Customer Obligations

On FFO are offered on sale exclusively handmade products of the highest quality.

Each product within the Website is accompanied by an accurate and detailed description of its essential qualities; FFO does not guarantee that the images and colors of the Products correspond exactly to the actual, as they may be modified depending on the type of monitor or browser used by User.

In case of discrepancy between the image on the Web Site and the information sheet Product we suggest the customers to base their belief on the purchase on the data sheet.

Customers wishing to buy the products must follow the steps on the Web site that will finalize the order by sending a request to FFO.

The purchase order of the customer will be confirmed by FFO by message sent to the email address provided by the customer when the order is filled and contain the summary of your order, the products purchased and the link to these Terms Sales.

The Contract will be settled and fully effective at the time of the positive outcome of the payment. The offer and the completion of the purchase of the Products is conditioned by the actual availability of the Products that FFO has .

Therefore, even after the acceptance of the offer FFO will not be held liable for any delays in the event of unavailability of products. FFO is committed to promptly notify the customer of any unforeseen breakdown in stocks due to excess demand or other causes. It is understood that in case of permanent exhaustion Product FFO will be obliged only to refund the price paid. FFO remains free not to accept purchase orders incomplete and / or non-regular .

Terms of payment for goods

The prices of products may be subject to change; before placing the order, the User is invited to check the exact amount of the final sales price.

FFO offers various payment methods, for example, payment by credit card (Visa, MasterCard, American Express), payment via the secure system "Paypal", the prepaid card payment (ex. "Postepay") If Payment by credit card, the financial information provided by the customer when placing the order (number of credit card / debit card, expiration date) will be sent by encrypted protocol to Unicredit bank which provides electronic payment services at a distance, without third parties learn about them. FFO will use that information only to complete the purchase by the customer or to reimburse the customer the amount already paid if the product is not available after payment or in case of exercising the right of withdrawal, or even if both to prevent or report to police the competent fraud perpetrated on the Website.

FFO does not accept payment on cash at delivery or by bank transfer.


The sale of products on the website are subject to the rules laid down in legislation on legal guarantee of conformity and commercial guarantees for consumer goods under EU and national legislation, including, in the case of purchases made by Members that are Consumers (individuals who access and use this site only for personal purposes unrelated to business , professional or commercial activity) the Consumer Code ( Legislative Decree . September 6, 2005 , n . 206 , as amended) .


FFO deliver the products to customers in Italy and in Europe through the service of express shipments SDA . Shipments are made Monday through Friday in the timetable between 9:00 and 17:30 .

Delivery times may vary depending on the product and will be duly indicated on the card of the same online. It therefore invites the user to check the delivery times indicated in the details of the Products. In the absence of indications expressed on the timing of delivery Products will be shipped within 3 working days of receipt of payment.

The flat rates for delivery in Italy are 1-2 working days; However any peripheral areas or the achievement of which is more inconvenient , may require longer delivery times. These areas are identified by consulting the list pop up on the Web Site.

The cost of shipping planned for delivery of products in Italy, for packages whose weight does not exceed 5 kg, € 8.00 including VAT.  Supplements will be applied to the peripheral addresses (additional € 1.20 including VAT) or the achievement of which is particularly inconvenient ( € 15,00 VAT included ) as shown in the list will pop up.

The shipping of products in Europe differ depending on the country of delivery . Users are therefore advised , before concluding the order, to check the shipping costs contacting the email

For orders over € 200.00 shipping will be free. For more information pertaining to the shipment and delivery of products Users are encouraged to contact the information service at FFO

Returns and Product Replacement

The customer has the right to cancel the contract without penalty and without stating reasons, under penalty of forfeiture within 14 working days from the day of receipt of the products ordered.

To exercise the right of withdrawal is sufficient that the customer sends to FFO the communication concerning the exercise of the right of withdrawal before the expiry of the period specified above .

To exercise the right of withdrawal, the customer, as reflected by the Consumer Code, shall inform FFO of its decision to withdraw from this contract by the form to be sent , by mail, fax or email .

Customer can also use the withdrawal form in art . 54 of the Consumer Code .

In the case of this option shall FFO transmit without delay an acknowledgment of receipt of the cancellation by email. Communication can bring , which fields to fill in : ( i) the intention to withdraw , ( ii ) the indication of goods and services ; ( iii ) the date of receipt of the order and , ( iv ) the name, address and signature ( if notified on paper ) of the customer .

In case of withdrawal FFO return to You all payments made, excluding shipping costs, including any additional costs arising from the Customer's choice of a type of delivery other than the standard, without undue delay and in any event no later than seven days from the day that FFO received by the customer the product being returned.

FFO will carry out such reimbursement using the same method of payment used by the customer in the initial transaction, unless the same has not expressly agreed otherwise; in any case, the customer will not incur any fees as a result of such reimbursement .

The refund will be suspended from FFO until receipt of the goods or until the system demonstration by the customer of having sent back the product .

In case of withdrawal or replacement of the size/color of the product the customer must send the product carefully packed in its original packaging, complete with everything in origin content. The integrity of the goods to be returned is an essential condition for the legitimate exercise of the right of withdrawal.

In case of cancellation for non-conforming product the customer is asked to fill out the electronic form of withdrawal. Only in the latter case of withdrawal, the customer will be entitled to a full refund of the costs incurred, including shipping and return costs. It can not in any case be reimbursed any additional costs arising from the choice of the customer of a type of delivery other than the standard.

The only reference to the Privacy Policy is the one on the Web Site. For further information on the Privacy Policy please send an e-mail to

Applicable law and dispute resolution.  Jurisdiction.


These General Conditions of Sale are governed and shall be interpreted in accordance with Italian law. In case of dispute the court will have jurisdiction of the place of residence or domicile of the customer, subject to the possibility of operating the claims before the Court of Rome, that the customer agrees here.